HRM 530 (NEW) Assignment 4 - HR Training Class

HRM 530 (NEW) WK 8 Assignment 4 - HR Training Class

Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.   

Write a six to seven (6-7) pages paper in which you:

1.      Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
2.      Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modelling, or on-the job training).  


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  • Item #: HRM530N-004

HRM 530 (NEW) Assignment 4 - HR Training Class

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