CIS 336 Case Study 1 - Disney’s ITIL® Journey

CIS 336 WK 8 Case Study 1 - Disney’s ITIL® Journey

 

The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing IT infrastructure, development, and operations. ITIL offers eight sets of management procedures: service delivery, service support, service management, ICT infrastructure management, software asset management, business perspective, security management, and application management. Disney began adopting ITIL best practices in the mid-2000s. Read “Disney’s ITIL® Journey”, located at https://www.axelos.com/case-studies-and-white-papers/disneys-itil-journey-case-study.

Write a two to four (2-4) page paper in which you:

  1. Describe the reasons for Disney’s adoption of ITIL. 
  2. Examine the results that were attained by Disney.
  3. Discuss the type of challenges a large organization such as Disney likely encountered during the ITIL implementation.  How can these challenges be overcome? 

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  • Item #: CIS336-005

CIS 336 Case Study 1 - Disney’s ITIL® Journey

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